Customer Reviews
4.9 Stars - Based on over 695 User Reviews
Comments From Those We Have Served
This has been the most difficult thing I have ever done. Losing my husband of almost 30 years was so difficult. Jon was so sweet, helpful, understanding and didn't push. Took the time and delicacy I needed at this time. I am forever grateful for him and so blessed for him. I highly recommend Michel and Lundquist.

I just recently lost my wife, soulmate, heart, soul and my whole world. It has been the worst experience I've even delt with but funeral director John Hinckley has been absolutely amazing threw this tragic time, he has shown nothing but utmost compassion, sympathy, and genuine true respect and he has definitely made this as comfortable and less stress as anyone could. I would definitely advise anyone who has lost a loved one to sincerelynot only consider John but i advise you to take advantage of this wonder person

Very kind and compassionate folks. Prices were higher than I expected, but we did not have the ability to plan in advance. Everyone who helped me through this process was very kind and patient and answered my questions as tactfully and professionally as they could. Thank you for helping during this difficult time!

When it came time for my Mother's passing we worked with Coastal Cremations and Michels and Lundquist to plan a celebration of life. The services provided for our Mom were exactly how she would have liked it. Thank you to all of the very caring staff at Michels and Lundquist for being so accommodating and caring to our family and our friends. Would definitely recommend their services to anyone.

I recently have worked with John Hinkley and his efficient service in our difficult remote environment - he in Pasco County Florida and me in Orchard Park NY was handled in a calming, caring and professional manner.
His followup with Death Certificates and additional above and beyond info such as Probate Issues etc. was invaluable in our environment and has been helpful in this trying time.

I recently had the privilege of working with Nicki Kessler, and I cannot express enough how grateful I am for her exceptional services during such a difficult time. Nicki is a compassionate and professional funeral director who goes above and beyond to ensure that every aspect of the funeral process is handled with care and respect.
From the moment we first met, Nicki exuded a calming presence and showed genuine empathy for our family's needs. She patiently listened to our wishes and provided valuable guidance, making the entire process much easier to navigate. Her attention to detail and organization skills were truly commendable, ensuring that everything ran smoothly and according to our preferences.
Nicki's knowledge and expertise in funeral arrangements were evident throughout our interactions. She offered various options and explained each one thoroughly, allowing us to make informed decisions that honored our loved one's memory. Her dedication to personalization truly stood out, as she took the time to understand our family dynamics and incorporate meaningful elements into the funeral service.
Moreover, Nicki and her team displayed utmost professionalism and respect at all times. They handled all logistical aspects, including transportation, paperwork, and coordination with other service providers, with remarkable efficiency. Despite the challenging circumstances, they managed to create an atmosphere of solace and support, ensuring that our family felt comforted during the entire process.
In addition to her professional qualities, Nicki's compassionate nature shines through in her interactions. She provided emotional support, offering a listening ear and gentle words of comfort whenever needed. Her ability to balance professionalism with empathy is truly a testament to her exceptional character.
Overall, I cannot recommend Nicki Kessler, Funeral Director enough. She possesses the qualities of an outstanding funeral director, combining compassion, professionalism, and attention to detail. Our family is immensely grateful for her guidance and support during this difficult time. Thank you, Nicki, for helping us honor our loved one's memory in such a meaningful and respectful manner.

Having my mom pass away and being from out of state myself I relied on the Google reviews to select this funeral home. I can whole heartedly agree with all the 5 star reviews! Everyone was very responsive and wonderful to work with. It made this extremely difficult time a little easier for me and my family. Thank you!

Rachel's service was beyond incredible. From start to finish, she took care of my mom and our family in every way.
We have much gratitude and appreciation for her kindness, patience, and warmth, and for how she so professionally made a difficult time easier.
If you are looking for the perfect support delivered with utmost empathy and care, look no further than Rachel and the wonderful people at Michels & Lundquist.

I can’t say enough about this funeral home. The whole staff was accommodating, kind and comforting. Rachel who was our personal arranger, made the most difficult thing I’ve had to go through easy and smooth. She answered my tireless questions and all through email as we had to make the arrangements from out of state. All the staff made sure everything was to the family’s liking before leaving us to have some alone time with our loved one. Everything was perfect and beautiful for our dad’s service.

I wish I could give more than 5 stars! Rachel has been so helpful getting my husband's services arranged. I don't have words to express my family's gratitude for her kindness and professionalism during this stressful time. She has definitely gone above and beyond in every way, and we couldn't be more grateful!

Michel's and Lundquist Funeral Home and their staff have truly been amazing (There aren't enough words to describe the courteous, professional and personal attention that our family received, during our hour of need). If you or your family is ever in need of Funeral services, I highly recommend that you contact Michels and Lundquist and ask for Rachel Mayo (Funeral Director). She and the staff there went above and beyond and will take care of your every need.

My experience with this Funeral Home and especially Rachel Mayo was the most comforting part of a terrible experience. My sister died unexpectedly in FL and I needed to get her back to my state. I had no idea where to begin with this process, I was fortunate enough to have the hospital recommend Michels and Lundquist Funeral Home. Rachel Mayo was my point person and oh my I was in such good hands, she gently guided me through the paper work and her patience with any request was handled graciously. She is smart, compassionate and patient perfect attributes for her profession. She went above and beyond and was a light in a dark tunnel. Thank you again Rachel!!!!!
Kristi Armstrong

My experience with this Funeral Home and especially Rachel Mayo was the most comforting part of a terrible experience. My sister died unexpectedly in FL and I needed to get her back to my state. I had no idea where to begin with this process, I was fortunate enough to have the hospital recommend Michels and Lundquist Funeral Home. Rachel Mayo was my point person and oh my I was in such good hands, she gently guided me through the paper work and her patience with any request was handled graciously. She is smart, compassionate and patient perfect attributes for her profession. She went above and beyond and was a light in a dark tunnel. Thank you again Rachel!!!!!
Kristi Armstrong

I wish I could give more than 5 stars! Rachel has been so helpful getting my husband's services arranged. I don't have words to express my family's gratitude for her kindness and professionalism during this stressful time. She has definitely gone above and beyond in every way, and we couldn't be more grateful!

I want to share my experience. I am from Massachusetts and my brother took his life while visiting family in Florida. I called another funeral home and they just wanted money up front and had us almost signing documents that we were unsure about so after some thought I found this place called Michel & Lundquist called them after 7 pm and got an immediate call back from Rachel Mayo who truly cared for me and my family in this difficult time. I was willing to pay for the services and she advised me to take my flight home and she was in no hurry for the check. She was very honest, and caring. She got everything I asked for and just helped us feel at ease during this difficult time. Staff was very friendly and helpful as well. Definitely recommend this funeral home.

When my sister-in-law passed away unexpectedly, me and my family were thrust into this process for the first time. Charlie Webster was my first and only contact with Michels & Lundquist and he was FANTASTIC from start to finish. He was sensitive, understanding and fully explained the process and made things easy for me during a very difficult time. The services were carried out flawlessly and the pricing was very reasonable. I am very thankful for his kind words and conscientious work. I would HIGHLY recommend Michels & Lundquist and Mr. Webster.

Nikki is a funeral director there. She helped my family tremendously in our time of need. From patience with my family as we were grieving and yet needing to make final arrangements to explaining everything in detail. Nikki was very delicate and gentle during the meetings with my mom as it was like she knew my mom was having the hardest time to cope. Very polite, very professional but detailed oriented when going over pricing, what comes with what to provide the most respectful and loving services to our loved one. We appreciate the whole company but nikki stood out and we are very thankful for all she did for us!!!

We recently asked Sarah to care for my dear wife and she did that beyond what I had hoped for. What I did not anticipate was how much she helped my family through a difficult time with understanding and compassion.
The recent challenges of the virus outbreak have been overcome by Sarah and every member of your organization. I would like to thank all of them for the help they have given us with the problems that we have been given.
Sarah is an asset to our community your firm, Michels & Lundquist, and an outstanding representative of your profession.

Michels & Lundquist is by far the best funeral home! People want great customer service and they truly get it here. No one wants to have to plan for the inevitable, it's a very emotional and trying process, however at Michels & Lundquist they make the process more bearable, the compassion and care you feel from the team is outstanding! John is great, always so flexible with his schedule to meet your needs. And Sarah! I can't say enough about Sarah! She is by far one of the kindest, compassionate, caring person you will ever meet!!

Gulfside Hospice called me to tell me my Mom had passed and suggested this funeral home. I wasn't in a mental place to 'shop around ' but wish I would have. I was told the cremation would be 1900$. The final bill was $3300. After a week of asking for help of friends and loved ones to help cover the unexpected expense , and going through mental anguish- considering I may not be able to afford my Mom's ashes - I asked and they agreed to do the cremation for 500$. They could have offered this option but didn't which just added to my stress and grief.
After I paid they told me I could not have the ashes when I was going to be in FL to take care of my mom's house ( due to the crematorium being "down'). 2 weeks later I had to call them to find out if they had even done the cremation. They then charged me 200$ to send the ashes to me. The box arrived with 78$ postage on it. Altogether it took a month to get my mom's ashes. Cremation is about $650 in Oregon. I'd hope there's a better place to deal with in Florida but I fear there they try to take advantage of grieving families and get as much as they can. I'm grateful they agreed to do the cremation for $500. But I was told this is standard practice. If you can't afford anything they put the ashes in the 'Potter's Field'. Which was too sad for me to consider. Call a few other places if you're on a tight budget!

My mom passed rather unexpectedly and Rachel and her team were so very gracious and accommodating. They helped us through the process and financial circumstances while always keeping my moms memory and dignity at the forefront. Their approach to helping families first and worrying about financials last is not something most businesses can pull off and actually mean it. If I had to sum up my experience I would say it comes down to two words... Compassion & Integrity.

I want to share my experience. I am from Massachusetts and my brother took his life while visiting family in Florida. I called another funeral home and they just wanted money up front and had us almost signing documents that we were unsure about so after some thought I found this place called Michel & Lundquist called them after 7 pm and got an immediate call back from Rachel Mayo who truly cared for me and my family in this difficult time. I was willing to pay for the services and she advised me to take my flight home and she was in no hurry for the check. She was very honest, and caring. She got everything I asked for and just helped us feel at ease during this difficult time. Staff was very friendly and helpful as well. Definitely recommend this funeral home.

Both matriarchs of our 5 living generation family passed a mere 15 days apart. They had been married 77 years and to ease our burden they had all prearrangements made with Michels Lundquist. Even down to the flowers and military tribute. We were so blessed with Rachel and everyone as they treated us all as family. The respect they showed our parents could not have been more if they were their own. Every aspect was taken care of and they were always one step ahead of everything. With each service, they fulfilled our wishes before we could think of them. I can never thank them enough

Sadly, we have needed to utilize the services of Michels & Lundquist twice in the past two months. As new residents of the New Port Richey area, it was comforting to work with such professional, compassionate people. Rachel Mayo lightened our burdens tremendously and we highly recommend Michels & Lundquist for cremation and related services.

My son was 30 years, 6 months and 14 days old when he died March 2020 of H1 N1 influenza after being seen at the New Port Richey ER. His wife died two days later on a ventilator of the same thing. 7 months later I have had time to speak with several professional throughout Pasco County because the handling of my son's death was less than humane. During my phone calls a gentleman from Michaels and Link West Funeral Home & cremation services on Trouble Creek Road in New Port Richey named Drew Johnson spoke with me and Link about my concerns and just really put me in a frame of mind that everything was going to be okay. So while I appreciate that funeral home immensely and do recommend them for anyone who has to go through this death process, I don't wish it on my worst enemy. But Drew was excellent and I also had the opportunity to meet with the director when I picked up my son's ashes and he was Humane compassionate and took the time to let me share some pictures of my son with him.

Mr. Persel Woods has been providing outstanding service to my family for years. He is thoughtful, sincere and kind in all that he does. He genuinely cares about the needs of your family and it exudes. He takes the time to listen day or night. The loss of a loved one is a difficult burden to bear but with the help of Mr. Woods, that burden is a lot lighter to carry. Thank you for the phone calls, the kind words, and the cards Mr. Woods. Love and kindness goes a long way!! The Little Family

Mr. Persel Woods was so kind respectful and compassionate. We will never forget that. I also want to thank him again for serving our country. And that is something Mary Jo helped me to do. Always thank our veterans. A lifetime lesson given to me from her. Let me express her thanks to you as well.May GOD bless you and your sir. Mary Brown

Sarah Simkins and Jim Lovell handled the arrangements for my late mother's funeral. We had a larger crowd than expected-- over 400 people-- and they and their staff did a phenomenal job. During my family's time of immense loss, they were caring, competent, kind, and very responsive to the needs of our family and all who attended. They were attentive to details and issues that we never could have foreseen or handled on our own. I would highly recommend Michels & Lundquist Funeral Home.

Michels and Lundquist team is amazing. Very caring and understanding. Thy are very involved in the community and helpin others. Sarah is a wonderful asset to the company as well as her partner Jim. Thanks for all you do. Greatly appreciate your kind and caring, very professional establishment.

I want to take a few moments to thank michels and lundquist for having such an amazing funeral director as Persel Woods. Once he was called we had nothing else to do except decide what we wanted. He did all of the heavy lifting and for that I want to thank him and the company! It made a really tough situation that much easier and we could really focus on what was most important, family! I now feel like this funeral home is a part of my family. Thank you for al you do and if we ever need services again I know who to call!

I have met Sara on several occasions and she is nothing shy of amazing!!! She is kind to every resident in the buildings she works in. She knows their names and has a connection with each! I watched her assist staff with a difficult, upset resident and handle is with such compassion that the resident immediately responded to her. Would use this company in a second as I know how my family would be treated.

Sarah Simkins and John Lovell are two of the most compassionate and caring people I know. Sarah has a real passion for people. She makes you feel like you have been her friend forever! She exemplifies love, caring and genuine concern for EVERYONE she meets. These traits carry over to the way they help people through the hardest time in their lives. Losing a loved one is never easy, but the team at Michels & Lundquist make it less difficult. Thank you ALL for helping people when they need it the most!!

Best customer service! Rachel and sarah did fantastic at making the process very bearable for us! They took so much of the burden off of my family through losing my father. I will never forget the comfort and help you gave to us! And it shows they take compassion in their jobs and as a person when even after the services are over they called and visited to check in on my family and I multiple times, offered to help in anyway that we would need. I also have worked in the healthcare field for 16 yrs and they are always at our facility reaching out and giving so much to our residents in need. They volunteer their time and compassion towards others so much! You are the BEST! Thank you so much!
Amber Hansberry and family!

Sarah gave me sincere compasion after I lost my grandfather two weeks before my birthday. Through all our hard ships and knowing we had financial burdens, she was very adamant about buying me my birthday cake for my 15th birthday. Sara and her team did and excellent job on the servieces for my grandfather. The team and her are all very friendnly. Its good to know there are people in our community who are willing to go over and above when people are in need. Thank you so much !! I will forever be touched by your care and compassion and think of you as a true friend in my eyes.

My many, many thanks to Persel Woods and the Michels and Lundquist Funeral home. The attention we were shown and the compassion we experienced were truly appreciated. As a Pastor I have dealt with numerous funeral homes. I would recommend Mr. Woods and the Michels and Lundquist funeral home to any in need of services.

Michels & Lundquist served our family when our Mother passed away. Sarah was the person that I requested to be personally involved when our family found out mom had Parkinson's and would not be with us for long. I personally introduced Sarah to my mother and mom knew Sarah was the one to care for her since she had met her and knew that I had a personal relationship with Sarah as well. Therefore, my siblings agreed to have Michels & Lundquist/SARAH take over the arrangements when my mother passed from this life to heaven. Sarah treated our family with such respect during this difficult time (as well as the staff at Michels & Lundquist). Sarah personally cared for every detail we requested during this time. Anything we asked from Sarah & her team they agreed to. They were very comforting during this sad time. We are so grateful for the dignity and respect given to our beloved Mother and the Bartelt Family.

I absolutely adore all the staff at Michels & lundquist, they are all so caring and kind. They have gone out of their way to help our veterans and residents with awesome field trips and donate our monthly birthday cake! Sarah Simkins, the outreach director is the sweetest most loving person i have ever met, she is so great with our residents and they love her.

In your time of need the staff here is just amazing!!! They all are so friendly and caring and there for you with anything you might need. Rachel M. is is the person I worked with mostly and she is so compassionate. She will be there for you and help you figure out all the choices that needed in this most difficult time.

I recently traveled to Florida to attend the funeral of a dear relative. It was not an easy trip to make, as I am disabled and travel with my faithful service dog, Whistler. The staff at Michels and Lundquist were so kind and thoughtful and welcomed Whistler and I into their establishment and made sure we were both comfortable. The service was wonderful, so personalized and dear Aunt Glenda looked so beautiful and peaceful.

if I could give 10 stars I would ! I am forever grateful for Micheals and Lundquist for getting us through one of the hardest times in my life ! Sarah and her team went above and beyond last year when I lost my brother suddenly. The compassion and professionalism is second to none ! I would highly recommend them to everyone .

Michels & Lundquist is more than just a funeral home. They are extremely invested in the West Pasco community. They frequently participate in community sponsored events aimed at raising money to help the residents of West Pasco. They are an incredible resource when it comes to the decisions many families face after losing a family member or friend. They have an incredible staff of caring and compassionate individuals who go out in the community and enrich the lives of seniors who need a reason to smile. Sarah, you are a ROCK STAR!!!!! Thank you for all that you do and for the smiles you put on our resident's faces each and every month without fail.

This community is so lucky to have Sarah Simkins. When she walks into our Assisted Livings, Skilled Nursing Facilities, and other Senior Livings She brings with her not only tons of goodies, cakes, ice cream, and much more, she comes with the most genuine smile and positive attitude every single time. No matter what is going on with her day, If she says she is going to be there she gets there no matter what. She is someone you can depend on. We all Love our Sarah!!!

I just would like to say Sarah who works for this organization is a angel on earth. Her compassion is beyond words. With the assistance of Sarah and Her co workers a tragic loss in our family was bearable. Losing a young man to cancer is tremendously heart breaking. This organization took extra care with my daughter and grandchildren s wishes for her husband and father of there children. They came to her home in the middle of the night when he passed , the gentleman handled things as if it was there Family member . Sarah came to our home to assist my daughter. Grief is hard losing anyone is heart breaking and the process could of need too much for us without Sarah and the team she works with. You will be forever in our hearts .

Not knowing where to go & what to do, the medical examiners office referred me to Michels & Lundquist. Scott was comforting, sincere & helpful with direction of what to do next. He didn't turn me away without the funding. He worked with me, assisted me with what I could afford, & took care of my husband. He explained every to me so I was able to understand. Charlie assisted me with memorial cards. He was equally comforting & helpful. I was treated with respect. Not pushed into anything or sales talk. It was all about what my husband wanted. Thank you for making one of my saddest moments alot easier & less stressful to handle. I am grateful for your compassion Scott. Believe Believe me I will not forget the compassion Michels & Lundquist extended to me & my family. Thank you again. I will definitely let anyone who needs your services about Scott with Michels & Lundquist.

Michels & Lunquist Funeral Home has been such a blessing to a nursing facility where I was the Director of Social Services. I had the great pleasure to meet Sarah Simpkins. She is the most compassionate. heart warming women. Sarah showed the residents and staff true meaning of love. Thank you Sarah for all you do.

Our family has entrusted our loved ones with Michels and Lundquist for decades. They never disappoint. Everyone is caring, compassionate and respectful. When my father passed I was mortified but their involvement helped our family celebrate him and his life and we would not exchange the experience for anything.

Every Experience has been Great with Michels & Lundquist.I work for an Assistant Living Facility that Sara Simkins a wonderful Outreach Director she does alot for our Residents,every month they bring in monthly Birthday cake for our Residents to enjoy and we very much appreciate all you do....Not to mention renting a limo for our Residents to have a wonderful and memorable beach Outting....Sara Simkins graciously even helps our activities crew assisting with our restdents....We just appreciate all you do so a big thank you Michels & Lundquist
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Thank you Jim. You really helped me through one of the hardest times I have ever had to deal with. Losing mama was heart breaking. You really gave my family the help and understanding that we so desperately needed at this difficult time. Thank you to the entire team at Michels & Lundquist!!!

When my grandmother passed away in '09 Michels & Lundquist did a fantastic job not only with taking care of her, but our family as well. They helped us through the most difficult time of our lives. I love them for what they did. I highly recommend them not only for their kindness & compassion, but their extreme professionalism.

Everything went extremely smoothly. They accommodated us with no problem when we wanted to add an extra hour to visitation the day before actual visitation and called us back immediately on Labor Day weekend to handle us needing the extra hour. We loved that the funeral home smelled like fresh baked cookies when we got there for visitation and all the water candy cookies and Kleenex sure did help during a rough time. It just added a special touch that helped lighten the mood. Also when we came in to make arrangements the snacks were nice due to not really having time to stop & think about eating while getting everything arranged. It's the little things that help & your facility did that above and beyond. Thank you.

Michel's and Lundquist Funeral Home and their staff have truly been amazing (There aren't enough words to describe the courteous, professional and personal attention that our family received, during our hour of need). If you or your family is ever in need of Funeral services, I highly recommend that you contact Michels and Lundquist and ask for Rachel Mayo (Funeral Director). She and the staff there went above and beyond and will take care of your every need.

In a time like this, Scottie made things easy and smooth. Gave us the time needed and no sale pitches and very professional and caring. This was our first time to have to deal with something like this. I felt like he was part of the family cause he had compassion for my loss. Thank you so much!

My experience with this Funeral Home and especially Rachel Mayo was the most comforting part of a terrible experience. My sister died unexpectedly in FL and I needed to get her back to my state. I had no idea where to begin with this process, I was fortunate enough to have the hospital recommend Michels and Lundquist Funeral Home. Rachel Mayo was my point person and oh my I was in such good hands, she gently guided me through the paper work and her patience with any request was handled graciously. She is smart, compassionate and patient perfect attributes for her profession. She went above and beyond and was a light in a dark tunnel. Thank you again Rachel!!!!!
Kristi Armstrong

Rachel Mayo a member of the staff greeted me with a smile and stayed with me though out the entire process from making the initial arrangements clear to the cemetery. Everything that I asked for was done to perfection. Not one detail was missed. The limo arrived on time as planned. The driver was fantastic. The Ushers were just great. I wanted my deceased husband to have the grand veteran funeral because he was a hero and he was my hero. Because of Rachel's detailed planning my husband got just that a hero's funeral. I will miss him dearly. Thank you Rachael and the entire staff of Michel's and Lunquist funeral home.

Michels & Lundquist Funeral home staff are all very friendly and I felt very comfortable. The staff were all wonderful and made you feel you aren't alone making the decisions. Very helpful staff. The service was very nice. How the staff arrange the flowers the viewing time the pictures displays and the military service was very impressive.

I cannot say enough about Michels & Lundquist Funeral Home. We have had several family members at their facility and have been impressed with both their compassion and professionalism. We were fortunate in that my Mom had prearranged her wishes which made everything quite easy and seamless.

Sarah Simkins is remarkable! I am so thankful that she picked up the phone the first time I needed the funeral home services. Sarah made a very difficult time much easier to streamline. I recently needed the funeral homes service again my Mother passed away and I reached out to Sarah again and she was able to help my family through a very emotional time. I live out of state and I was able to get back on a plane to go home knowing everything was taken care of because of the extraordinary service Sarah provided. Thank you Kimberlee Wright

Lou McDermott was a pleasure to work with. He listened to our needs and answered all our questions and explained everything thoroughly. I especially appreciate that he did not try to “pressure us” with the choices we made. We have had several of our family members cared for by Michels & Lundquist and it has always been a positive experience. Thank you!

We received exceptional care with my Grandmother and it was a given we would use this entity for my Aunt. They show such compassion and it's a rarity these days. I am forever grateful for their services and professionalism. Just to prove a point => My neighbor has a funeral home and I would never use or recommend his service. Have a blessed day.

Micheals & Lundquist was very professional and understood my family's need. We used them for my mothers funeral three years ago and they took that information and used it to set up my fathers funeral. That saved my family a lot of heartache and hassle of having to choose what to use. They were also punctual and well groomed and made my family feel cared for in our time of need. We appreciate all they did for us. Mrs. Sullivan was wonderful to work with.
